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Terms of Service

Last updated: 2 June 2026

These Terms of Service ("Terms") govern your access to and use of the Deposify platform, websites, and related services ("Deposify", "we", "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, please do not use Deposify.

1. What Deposify is

Deposify is a deposit management and dispute-resolution platform for the Irish rental market. We provide secure deposit holding, timeline tracking, evidence management, and structured resolution tools for tenants and landlords.

Deposify is a neutral administrator. We are not a bank, a law firm, or the Residential Tenancies Board (RTB). We do not create, validate, or enforce the tenancy agreement itself, and nothing on the platform constitutes legal advice.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use Deposify. You are responsible for the accuracy of the information you provide, for keeping your account credentials secure, and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

3. Deposits and payments

Deposit payments and payouts are processed by our regulated payment provider, Stripe. While held, deposit funds are kept in escrow through Stripe and are separate from Deposify's operating funds — they are not used as Deposify's working capital. Deposify administers the funds but does not own them, and releases them in accordance with these Terms and the instructions of the parties or the RTB.

Landlords must complete the required payment-provider onboarding before any amounts can be paid out to them. You are responsible for providing accurate payout details.

4. Deposit resolution

When a tenancy ends, the deposit enters resolution. The landlord may return the deposit in full or propose deductions supported by evidence, and the tenant may accept, respond to, or dispute any proposal.

Timeline commitment

Deposify applies a 14-day response window as a platform service standard. Under Irish law (Residential Tenancies Act 2004, section 12(1)(d)), a deposit must be returned promptly after a tenancy ends, but no fixed statutory deadline applies.

Deposify applies a 14-day response window as a platform standard, without limiting any statutory rights under Irish tenancy law.

Automatic release

If the landlord does not return the deposit or propose legitimate, evidence-backed deductions within the 14-day window, Deposify may mark the deposit as overdue and initiate full release to the tenant under its platform rules, without prejudice to either party's statutory rights.

RTB escalation

Where agreement is not reached, either party may refer the dispute to the Residential Tenancies Board. Deposify provides a structured case package, including evidence and timeline records, to support that process.

5. AI-assisted resolution

Deposify may use AI to help organise evidence and suggest a fair allocation based on general RTB guidance. AI recommendations are advisory only and are not binding. Participation is optional, both parties must accept before funds are released on the basis of a recommendation, and either party may decline and refer the matter to the RTB at any time.

6. Your RTB rights

Nothing in these Terms removes or limits your statutory rights under Irish tenancy law, including your right to refer a dispute to the Residential Tenancies Board. Where an RTB determination applies, it takes priority over any platform process or outcome.

7. Acceptable use

You agree not to use Deposify to:

  • submit false, misleading, or fraudulent information or evidence;
  • upload content you do not have the right to share, or that infringes others' rights;
  • attempt to gain unauthorised access to the platform or other users' accounts; or
  • use the service for any unlawful purpose or in breach of these Terms.

8. Fees

Any fees that apply to your use of Deposify will be disclosed to you clearly before you are charged. We do not charge fees that have not been disclosed in advance.

9. Disclaimers

The platform is provided on an "as is" and "as available" basis. While we work to keep the service accurate and available, we do not warrant that it will be uninterrupted or error free. Information provided through Deposify is for general guidance and does not replace RTB guidance or independent legal advice.

10. Limitation of liability

To the maximum extent permitted by law, Deposify is not liable for indirect, incidental, or consequential losses arising from your use of the service. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Suspension and termination

You may stop using Deposify at any time. We may suspend or terminate access where these Terms are breached or where required to protect the platform, its users, or held funds. Termination does not affect the proper administration of any deposit already held, which will continue in accordance with these Terms and applicable law.

12. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will take reasonable steps to notify you. Your continued use of Deposify after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction, without prejudice to any mandatory consumer protections available to you.

14. Contact

Questions about these Terms can be sent to support@deposify.ie.