Question 1

Is my deposit safe with Deposify?

Accepted Answer

Yes. Your deposit is held securely in escrow through our regulated payment provider (Stripe), separate from Deposify's own funds and not used as Deposify's working capital. It cannot be accessed by the landlord during the tenancy. Deposify acts only as a neutral administrator, providing tracking, evidence management, and an auditable record throughout the tenancy.

Question 2

What happens when my tenancy ends?

Accepted Answer

When a tenancy legally ends (for example, after valid notice or mutual agreement), the deposit enters the return phase. The landlord may propose deductions with supporting evidence, or agree to a full return. You are notified at each step and can accept, respond, or dispute any proposal.

Question 3

How do I challenge unfair deductions?

Accepted Answer

If you disagree with a proposed deduction, you can submit a response and upload your own evidence such as photos, receipts, or correspondence. Deposify helps both parties review the information clearly. If agreement isn't reached, either party can refer the dispute to the Residential Tenancies Board (RTB).

Question 4

Can my landlord delay returning my deposit?

Accepted Answer

A landlord should deal with the deposit promptly once the tenancy has ended. If deductions are proposed, they should be reasonable and supported by evidence. Unreasonable delay can be challenged through the RTB. Deposify records all actions and timelines to support transparency.

Question 5

What happens to my deposit if Deposify stops operating?

Accepted Answer

Your deposit is held in escrow through our regulated payment provider (Stripe), kept separate from Deposify's operating funds rather than used as Deposify's working capital. Deposify administers the deposit but does not own it. If you ever have concerns about your deposit, you can contact us, and either party can refer a matter to the Residential Tenancies Board (RTB) at any time.

Question 6

How do I claim for damages or unpaid rent?

Accepted Answer

After a tenancy ends, you can propose deductions through Deposify's structured workflow. You'll be asked to specify amounts and upload supporting evidence such as photos, invoices, or inspection reports. Clear documentation helps resolve matters more quickly.

Question 7

What evidence should I provide?

Accepted Answer

Typical evidence includes check-in and check-out photos, repair or cleaning invoices, inventory reports, and relevant correspondence. Deposify validates timestamps and metadata where possible to help avoid disputes about when evidence was created.

Question 8

How long do I have to return a deposit?

Accepted Answer

Irish law requires deposits to be returned promptly once a tenancy ends, unless there is a valid reason to retain part of it. There is no fixed statutory number of days, but unnecessary delay can weaken your position in a dispute. Deposify tracks timelines and actions for audit purposes.

Question 9

Does using Deposify meet my RTB obligations?

Accepted Answer

Deposify is designed to support compliance with RTB requirements by tracking notices, evidence, and timelines. While the platform helps structure the process, landlords remain responsible for ensuring their actions comply with the law.

Question 10

What is Deposify?

Accepted Answer

Deposify is a deposit management platform built for the Irish rental market. It provides secure deposit holding, clear timelines, evidence management, and structured resolution tools to make the process fair and transparent for tenants and landlords.

Question 11

Is Deposify the RTB?

Accepted Answer

No. Deposify is an independent platform. We do not replace the Residential Tenancies Board (RTB). Either party can refer a dispute to the RTB at any time, and RTB decisions always take priority.

Question 12

How does AI-assisted resolution work?

Accepted Answer

Deposify may use AI to help organise evidence and highlight relevant considerations based on general RTB guidance. AI provides advisory recommendations only and does not remove your right to RTB adjudication. Participation is optional.

Question 13

How do I get started with Deposify?

Accepted Answer

A deposit is set up for a specific tenancy, with the tenant and landlord linked to it. The tenant pays the deposit securely online, and the funds are held in the segregated account from day one. The landlord completes a one-time bank setup so any amounts due can be paid out at the end of the tenancy. From there, Deposify tracks the timeline, evidence, and any return or deductions for you.

Question 14

How is my personal data and evidence protected?

Accepted Answer

Deposify handles personal data in line with GDPR and Irish data protection law. Information and uploaded evidence are collected only to administer the deposit and any dispute, stored securely, and not sold or used for unrelated purposes. As a data subject, you have rights over your information, including access and correction. See our Privacy Policy for full details.

Secure. Transparent. Fair.

Everything you need for peace of mind

14-Day Resolution Timer

Evidence Management

AI-Assisted Resolution

RTB Compliance

How it works, start to finish

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Frequently Asked Questions

Still have questions?

Secure. Transparent. Fair.

Everything you need for peace of mind

14-Day Resolution Timer

Evidence Management

AI-Assisted Resolution

RTB Compliance

How it works, start to finish

Your invite arrives

Frequently Asked Questions

01Is my deposit safe with Deposify?

02What happens when my tenancy ends?

03How do I challenge unfair deductions?

04Can my landlord delay returning my deposit?

05What happens to my deposit if Deposify stops operating?

06How do I claim for damages or unpaid rent?

07What evidence should I provide?

08How long do I have to return a deposit?

09Does using Deposify meet my RTB obligations?

10What is Deposify?

11Is Deposify the RTB?

12How does AI-assisted resolution work?

13How do I get started with Deposify?

14How is my personal data and evidence protected?

Still have questions?